ArboToegang – sign in with your phone
Email support@arbotoegang.nl. We respond within 5 working days.
Please include your phone model and the app version. You can find these in the app under Settings (Instellingen).
The QR code is valid for 5 minutes. Expired? Refresh the page.
I don’t get a notification when I sign in.
Check that notifications for the app are switched on in your phone’s settings, and that you are connected to the internet. A request is valid for 90 seconds; on the website you can have a new request sent. If it still does not work after that, pair the phone again, or contact us.
I have a new phone.
Install the app on the new phone and pair again through the website. From then on the new phone receives the sign-in requests. On the old phone, remove the pairing via Settings → Remove pairing (Settings → Remove pairing).
My phone is lost or stolen.
Without your fingerprint, face or passcode, nobody can approve a request. Still, email us as soon as possible and we will block the pairing. After that you can pair a new phone.
I got a sign-in request that isn’t mine.
Tap Deny (Weigeren). Someone may know your password: change it on the website and let us know.
I don’t see the button for scanning documents.
Scanning documents is an optional feature that is switched on per account by the organisation you use the app for.
How do I delete my account and data?
See Delete account. What we keep and for how long is described in our privacy policy.